Privacy Policy

Company policies 

Effective November 2, 2026

GrandView Deck & Patio ("GrandView," "we," "our," or "us") respects the privacy of people who contact us about our services and employees who elect to receive our internal text-message notifications. This policy explains what information we collect, why we use it, and how to contact us.

1. Information we collect
   When you contact GrandView through our website, by phone, or during a project, we may collect:
   • Your name, phone number, email address, property address or ZIP code, and preferred contact time.
   • Information about decks, patio covers, pergolas, fencing, exterior lighting, and other projects you ask us about, including timing, dimensions, materials, or other details you share.
   • Messages, call details, and—when enabled—call recordings, transcripts, and summaries generated by our virtual receptionist or telecommunications providers.
   • Information about how you heard about GrandView, when you choose to provide it.
   • For employees enrolled in our staff call-alert program, their mobile numbers, messaging preferences, and consent and opt-out records.
   • Basic technical information necessary to operate and secure our website and communications systems, if collected by those systems.
2. How we use information
   
   • To respond to questions, assess requests, prepare estimates, schedule or confirm follow-up, and perform our services.
   • To direct inquiries to the appropriate GrandView employee and maintain business records.
   • To operate and improve our phone-answering and customer-service processes.
   • To send internal operational SMS alerts to employees who have expressly opted in to our GrandView Staff Call Alerts program.
   • To protect our business systems and comply with applicable legal obligations.
3. AI receptionist and call handling
   GrandView may use an automated or AI-powered virtual receptionist to answer incoming calls, ask about projects, capture callback details, and prepare summaries for authorized employees. When call recording or transcription is enabled, calls may be recorded or transcribed in accordance with applicable law and the disclosures provided during the call. Please do not provide sensitive financial, identity, or medical information in an ordinary project inquiry.
4. Sharing with service providers
   We may disclose information to authorized GrandView staff and vendors who operate our phone systems, AI receptionist, data hosting, and messaging services, only as needed to deliver those services, safeguard information, or comply with law. Those providers process information to support GrandView's operations.
   
   We do not sell or share your SMS opt-in data or mobile phone number with third parties or affiliates for marketing or promotional purposes. We do not sell or share personal information obtained through our staff-alert program for marketing purposes. Text messaging consent information is not transferred to third-party marketers or lead generators.
5. GrandView Staff Call Alerts SMS program
   Our staff-alert text program is intended for authorized GrandView personnel who have explicitly agreed to receive internal notifications about customer phone inquiries, project leads, and urgent follow-up requests. It is not an automated customer marketing text program.
   
   Message frequency varies with incoming call volume. Message and data rates may apply. Recipients may reply STOP to opt out or contact GrandView at 303-957-2894 to request removal. For assistance, reply HELP or call the same number. Participation is voluntary.
   
   More information: GrandView SMS Terms & Conditions.
6. Data protection and retention
   We use reasonable administrative and technical measures designed to protect information and limit access to people who need it for business purposes. We retain information as reasonably necessary for providing services, maintaining business records, resolving disputes, and meeting legal obligations. No electronic system can be guaranteed completely secure.
7. Your choices and privacy requests
   You may contact us to request an update or correction to your contact information, ask about information held about you, or exercise applicable privacy rights. We will evaluate requests under relevant law. To stop internal staff-alert texts, reply STOP or ask management to remove your number.
8. Updates
   We may update this policy from time to time. We will post the updated version and effective date on this page.
9. Contact us
   GrandView Deck & Patio
   Website: grandviewdecks.com
   Phone: 303-957-2894